Food Armour Privacy Policy

Last Updated: June 30, 2026

1. Who We Are

Food Armour Services Inc. ("Food Armour", "we", "us", or "our") operates a food delivery verification, scan validation, tamper-evident delivery support, chain-of-custody, and record-preservation platform.

This Privacy Policy applies to the Food Armour website, subdomains, mobile applications, store dashboard, driver application, restaurant/vendor tools, employee accounts, barcode/scan tools, backup tools, CSV/export tools, administration tools, and related systems, collectively called the "Food Armour Platform".

Food Armour is responsible for personal information under its control. We intend to comply with British Columbia privacy law, Canadian private-sector privacy law, applicable app store account deletion requirements, and any other laws that apply to our operations.

2. Definitions

• "Account" means a Food Armour account used by a store, restaurant, vendor, employee, driver, courier, administrator, customer, or other authorized user.
• "System-of-record" means Food Armour's original server-side records, logs, images, scan records, CSV/source data, timestamps, and related metadata created or maintained through the Food Armour Platform.
• "Evidence Records" means delivery, scan, barcode, image, timestamp, order, store, employee, driver, customer notification, audit, security, and chain-of-custody records that may be needed for verification, disputes, legal matters, insurance matters, investigations, compliance, or court proceedings.
• "Personal information" means information about an identifiable individual, including information connected to drivers, employees, store users, customers, vendors, and account holders.

3. Consent and Legal Authority

By creating an account, using the Food Armour Platform, submitting information, scanning deliveries, uploading or generating records, or otherwise interacting with Food Armour, you consent to the collection, use, disclosure, storage, retention, and deletion of personal information as described in this Privacy Policy, subject to applicable law.

Some collection, use, disclosure, and retention may also be permitted or required without consent under applicable law, including for legal claims, fraud prevention, investigations, business records, legal advice, court orders, subpoenas, warrants, regulatory requests, law enforcement requests, or other legally valid requests.

4. Personal Information We Collect

4.1 Account, Profile, and Login Information

Food Armour may collect name, email address, phone number, username, password hash, account status, role, login records, IP address, device information, app version, and account creation/deletion information.

4.2 Store, Restaurant, Vendor, and Employee Information

Food Armour may collect store name, store ID, store address, business contact information, employee names, employee IDs, employee positions, delivery company selections, dashboard activity, and authorized-user records.

4.3 Driver and Courier Information

Food Armour may collect driver name, driver ID, contact information, profile information, driver licence or identification information where applicable, delivery activity, scan activity, GPS/location information where enabled or operationally required, device tokens, and app session information.

4.4 Delivery, Scan, Barcode, Image, CSV, and Chain-of-Custody Records

Food Armour may collect order references, delivery IDs, barcode numbers, pickup scans, delivery scans, timestamps, delivery statuses, pickup/delivery images, proof-of-scan images, proof-of-delivery images, backup scan images, CSV/source data, export logs, system logs, audit logs, security logs, IP addresses, device identifiers, and related metadata.

4.5 Website, App, Cookie, and Analytics Information

Food Armour may collect browser type, device type, operating system, referring URLs, pages viewed, cookies, usage logs, analytics information, and technical diagnostic information.

5. How We Use Personal Information

Food Armour may use personal information:

• to create, verify, administer, secure, suspend, terminate, or delete accounts;
• to provide the Food Armour Platform and related customer, store, vendor, restaurant, driver, employee, and delivery functions;
• to support delivery verification, barcode scanning, tamper-evident delivery support, chain-of-custody tracking, and accountability;
• to preserve contemporaneous, unaltered system-of-record Evidence Records;
• to provide backup images, CSV exports, reports, and operational records;
• to investigate disputes, fraud concerns, tampering allegations, security incidents, misuse, or unlawful activity;
• to respond to legal claims, legal holds, subpoenas, warrants, court orders, regulatory requests, insurance matters, professional advisors, or other legally valid requests;
• to comply with legal, tax, accounting, audit, regulatory, app store, and business-record obligations;
• to improve, secure, update, maintain, troubleshoot, and administer the Food Armour Platform; and
• to communicate service notices, account notices, deletion confirmations, support responses, or legally required notices.

6. Independent Third-Party Validation and Evidence Preservation

Food Armour operates as an independent third-party delivery verification, scan validation, tamper-evident delivery support, chain-of-custody, and record-preservation platform. Food Armour's server-side records are intended to function as the original system-of-record for Food Armour delivery, scan, barcode, image, timestamp, store, employee, driver, customer notification, order, audit, and security activity.

Food Armour may retain these original server-side records to preserve contemporaneous, unaltered operational and evidentiary records in the event of a delivery issue, customer complaint, store dispute, driver dispute, insurance matter, fraud allegation, regulatory inquiry, legal claim, court proceeding, subpoena, warrant, court order, or other legally valid request.

Downloaded CSV files, images, reports, exports, or other copies provided to stores, drivers, vendors, restaurants, insurers, lawyers, or other authorized parties are copies for convenience and operational use. Such copies may be altered after download. Food Armour may retain its original server-side records as the system-of-record.

Food Armour does not guarantee that any record will be admitted as evidence in any court, tribunal, investigation, insurance process, or dispute. The admissibility, weight, and use of records are determined by the applicable decision-maker, court, tribunal, regulator, insurer, or authority.

7. Account Deletion

Food Armour provides account deletion options where required by applicable app store rules and privacy laws. Drivers, store users, restaurant/vendor users, and other account holders may request deletion through the applicable in-app deletion feature or through Food Armour's web deletion request process.

Account deletion or deactivation requests may be submitted at https://foodarmour.com/account-deletion-request/, by contacting privacy@foodarmour.com, or by contacting deactivate@foodarmour.com. Food Armour may require verification of identity and account authority before processing a request.

When an account deletion request is processed, Food Armour may disable login access, close or deactivate the account, remove active app access, remove active sessions, remove device/push tokens, disable password reset access, and remove personal information that is no longer required for active account operation.

Account deletion does not require Food Armour to destroy historical Evidence Records created up to and including the deletion date where those records remain required or reasonably necessary for legal, business, evidentiary, tax/accounting, audit, security, fraud prevention, delivery verification, chain-of-custody, dispute resolution, insurance, regulatory, compliance, or court-order purposes.

8. Record Retention After Account Deletion

Food Armour generally retains delivery, scan, barcode, image, CSV/source, audit, security, and chain-of-custody Evidence Records for a minimum of 3 years from the date the record is created, unless a shorter or longer period is required or permitted by law, or unless retention is no longer reasonably necessary for a legal or business purpose.

Food Armour may retain certain records for 6 years or longer where required or reasonably necessary for tax, accounting, business, audit, regulatory, insurance, legal, evidentiary, fraud prevention, compliance, or dispute-resolution purposes.

Where records are subject to a legal hold, court order, regulatory matter, insurance matter, dispute, suspected fraud, investigation, or potential legal claim, Food Armour may retain those records until the matter is fully resolved and retention is no longer required or reasonably necessary.

When personal information is no longer required for the purposes described in this Privacy Policy, and retention is no longer required or reasonably necessary for legal or business purposes, Food Armour will delete, destroy, anonymize, or de-identify the information in accordance with applicable law and Food Armour's retention procedures.

9. Disclosure of Personal Information and Records

Food Armour may disclose personal information and retained records where required or permitted by applicable law, including in response to a valid subpoena, warrant, court order, regulatory request, law enforcement request, legal demand, written authorization, insurance request, or other legally valid request.

Food Armour may also disclose records to its legal counsel, insurers, auditors, professional advisors, regulators, law enforcement agencies, courts, tribunals, or other authorities where reasonably necessary to obtain legal advice, establish, exercise, or defend legal claims, investigate suspected fraud or misconduct, protect Food Armour's rights, protect the safety or security of persons or property, comply with legal obligations, or respond to lawful requests.

Unless disclosure is otherwise required or permitted by law, Food Armour will generally require appropriate legal authority, written authorization, subpoena, warrant, court order, regulatory demand, or other valid legal process before disclosing retained system-of-record evidence to third parties.

To the maximum extent permitted by applicable law, Food Armour will not be liable for claims, losses, damages, costs, or expenses arising from Food Armour's good-faith retention, preservation, use, or disclosure of records where Food Armour reasonably believes the retention, preservation, use, or disclosure is required or permitted by law.

10. Service Providers and Cross-Border Processing

Food Armour may use service providers, hosting providers, cloud infrastructure, analytics providers, email/SMS/push notification providers, security providers, payment processors, and technical vendors. These providers may process information in Canada or other jurisdictions. Personal information processed outside Canada may be subject to the laws of the jurisdiction where it is located.

Food Armour uses reasonable contractual, technical, administrative, and organizational safeguards designed to protect personal information under its control.

11. Safeguards and Security Incidents

Food Armour uses reasonable administrative, technical, and physical safeguards designed to protect personal information and retained records against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, theft, and similar risks.

No electronic system, mobile application, website, database, server, network, transmission method, or storage system can be guaranteed to be completely secure. Food Armour does not guarantee that unauthorized access, cyberattack, data breach, system failure, human error, service-provider failure, or other security incident will never occur.

To the maximum extent permitted by applicable law, Food Armour, its directors, officers, employees, contractors, service providers, and representatives will not be liable for damages, losses, claims, costs, or expenses arising from unauthorized access, cyberattack, data breach, system interruption, third-party conduct, or security incident, except to the extent liability cannot be excluded under applicable law.

12. Access, Correction, Withdrawal of Consent, and Complaints

You may request access to your personal information or correction of inaccurate personal information in Food Armour's custody or control, subject to identity verification and exceptions permitted by law. Food Armour may refuse or limit access where permitted by law, including where disclosure would reveal confidential business information, compromise security, reveal personal information about another individual, interfere with an investigation, affect legal privilege, or affect legal proceedings.

You may withdraw consent to future collection, use, or disclosure of personal information, subject to legal, contractual, business, evidentiary, security, and operational restrictions. Withdrawal of consent does not require Food Armour to delete records that Food Armour is legally permitted or required to retain.

Privacy requests and complaints may be sent to privacy@foodarmour.com. Account deletion or deactivation requests may also be sent to deactivate@foodarmour.com. General support questions may be sent to support@foodarmour.com.

13. Marketing, Cookies, and Analytics

Food Armour may send marketing communications where permitted by law and with consent where required. You may opt out of marketing communications through available unsubscribe methods or by contacting Food Armour. You may not opt out of necessary service, security, legal, account, or transactional communications while using the Food Armour Platform.

Food Armour may use cookies and similar technologies to operate the Food Armour Platform, improve user experience, secure accounts, analyze usage, and improve services. You may adjust browser or device settings to refuse or limit cookies, but some features may not function properly.

14. Children

The Food Armour Platform is intended for business, store, vendor, employee, driver, courier, and delivery-related use. Food Armour does not knowingly collect personal information from children where prohibited by law.

15. Changes to This Privacy Policy

Food Armour may update this Privacy Policy from time to time, including to reflect changes to services, technology, legal obligations, app store requirements, business practices, security practices, or regulatory requirements. Changes are effective when posted unless otherwise stated. The Last Updated date will indicate when the document was most recently revised.

Where required by applicable law, or where changes are material, Food Armour may provide additional notice, request renewed consent, or take other steps required by law. Continued use of the Food Armour Platform after changes are posted means you accept the updated Privacy Policy, subject to applicable law.

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