Food Armour Legal Records Request Policy

Last Updated: June 30, 2026

Food Armour is an independent third-party delivery verification, scan validation, tamper-evident delivery support, chain-of-custody, and record-preservation platform.

Food Armour's original server-side records are intended to function as the system-of-record for Food Armour delivery, scan, barcode, image, timestamp, store, employee, driver, customer notification, order, audit, and security activity.

This page explains how lawyers, insurers, law enforcement, regulators, courts, tribunals, parties to a dispute, or other authorized persons may request retained Food Armour records.

Food Armour's System-of-Record

Food Armour may retain original server-side records to preserve contemporaneous, unaltered operational and evidentiary records in the event of a delivery issue, customer complaint, store dispute, driver dispute, insurance matter, fraud allegation, regulatory inquiry, legal claim, court proceeding, subpoena, warrant, court order, or other legally valid request.

Downloaded CSV files, downloaded images, reports, exports, or other copies provided to stores, drivers, vendors, restaurants, insurers, lawyers, or other authorized parties are copies for convenience and operational use. Such copies may be altered after download and do not replace Food Armour's original server-side system-of-record.

Food Armour does not guarantee that any record will be admitted as evidence in any court, tribunal, investigation, insurance process, or dispute. The admissibility, weight, and use of records are determined by the applicable decision-maker, court, tribunal, regulator, insurer, or authority.

Requests Must Be Made Through Proper Legal Channels

Unless disclosure is otherwise required or permitted by applicable law, Food Armour will generally require requests for retained system-of-record evidence to be made through proper legal channels.

Requests should be made through one or more of the following:

Food Armour's legal counsel;
counsel for a party to a legal dispute;
a valid subpoena;
a valid warrant;
a valid court order;
a valid tribunal order;
a valid regulatory demand;
a valid law enforcement request;
written authorization from the affected party or parties, where legally sufficient; or
another legally valid request or process.

Food Armour may require that requests from legal firms, insurance companies, third-party claim representatives, investigators, stores, drivers, couriers, vendors, customers, or other non-government third parties be submitted through legal counsel or reviewed by Food Armour's legal counsel before any records are searched, preserved, prepared, certified, exported, or disclosed.

Information Required With a Legal Records Request

To help Food Armour locate potentially relevant records, a request should include as much detail as possible:

Requesting party name:

Law firm, insurer, organization, agency, or court, if applicable:

Lawyer or representative name:

Email address:

Phone number:

File number or claim number:

Court file number, if applicable:

Names of involved parties:

Store name:

Driver name or Driver ID, if known:

Employee name or Employee ID, if known:

Order number:

Barcode number:

Delivery ID:

Date and time range:

Location or store address:

Specific records requested:

Legal authority for request:

Copy of subpoena, warrant, court order, written authorization, or legal demand:

Preferred production format:

Deadline requested:

Food Armour may reject, delay, narrow, or require clarification of requests that are vague, overly broad, informal, unsupported by proper authority, inconsistent with privacy law, inconsistent with Food Armour's legal obligations, technically unreasonable, or likely to disclose personal information about unrelated individuals.

Fees for Legal Records Requests

Food Armour may charge fees for legal records requests, evidence-production requests, preservation requests, and third-party record requests. These fees are intended to recover the time, cost, legal review, administrative work, technical retrieval, custodial handling, verification, export, redaction, certification, and secure delivery work required to locate, preserve, review, prepare, and produce records.

Fees may include, without limitation:

legal review fees;
lawyer, legal counsel, or professional advisor fees incurred by Food Armour;
custodial record handling and evidence-preservation fees;
administrative processing fees;
technical retrieval fees;
database search fees;
image retrieval and export fees;
CSV/source data export fees;
audit-log retrieval fees;
redaction fees;
certification, affidavit, declaration, or record-authentication fees, if available;
secure file transfer fees;
courier, mailing, or delivery fees; and
other reasonable costs connected to preserving, locating, reviewing, preparing, verifying, or producing records.

Food Armour may require a written fee estimate, deposit, retainer, or full prepayment before beginning work on a legal records request, unless prohibited by applicable law, court order, subpoena, warrant, regulatory demand, or other binding legal requirement.

If Food Armour is required or reasonably considers it necessary to consult or retain legal counsel before responding to a request, the requesting party may be required to pay or reimburse the legal costs and related expenses incurred by Food Armour, unless prohibited by applicable law, court order, or other binding legal requirement.

Food Armour may delay, refuse, narrow, or suspend work on a request until the requesting party confirms acceptance of the fee estimate and pays any required deposit, retainer, or prepayment, unless Food Armour is legally required to proceed without payment.

Fees, fee schedules, hourly rates, legal review costs, custodial handling costs, technical retrieval costs, and production costs may be changed at any time without prior notice, subject to applicable law and any court order or legal requirement that applies to a specific request.

Important: Food Armour's fees, procedures, and record-production rules are subject to applicable law, court orders, regulatory requirements, privacy rights, access rights, and any other legal obligations that apply. Nothing on this page allows Food Armour to charge a fee that is prohibited by law or to avoid a legal obligation that applies to a specific request.

No Voluntary Waiver of Rights

Food Armour's receipt, review, discussion, preservation, search, or partial response to any request does not waive any right, privilege, objection, confidentiality protection, privacy protection, legal protection, or evidentiary objection available to Food Armour or any affected party.

Food Armour reserves the right to object to, narrow, challenge, require clarification of, or seek legal direction regarding any request.

Disclosure and Non-Liability

Food Armour may preserve, use, or disclose records where required or permitted by applicable law, including in response to a valid subpoena, warrant, court order, tribunal order, regulatory request, law enforcement request, legal demand, written authorization, insurance request, or other legally valid request.

Food Armour may disclose records to its legal counsel, insurers, auditors, professional advisors, courts, tribunals, law enforcement agencies, regulators, or other authorities where reasonably necessary to comply with law, protect Food Armour's rights, investigate suspected fraud or misconduct, respond to legal claims, or preserve contemporaneous evidence.

To the maximum extent permitted by applicable law, Food Armour, its directors, officers, employees, contractors, service providers, affiliates, agents, and representatives will not be liable for any claim, damage, loss, cost, expense, dispute, or consequence arising from Food Armour's good-faith preservation, retention, use, review, refusal, delay, redaction, or disclosure of records where Food Armour reasonably believes the preservation, retention, use, review, refusal, delay, redaction, or disclosure is required or permitted by law.

Data Security

Food Armour uses reasonable administrative, technical, and physical safeguards designed to protect personal information and retained records against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, theft, and similar risks.

No electronic system, mobile application, website, database, server, network, transmission method, or storage system can be guaranteed to be completely secure. Nothing on this page limits any breach reporting, notification, security, or privacy obligation that Food Armour is required to follow under applicable law.

Submit a Legal Records Request

Legal records requests should be sent to legal@foodarmour.com.

Privacy-related records questions should be sent to privacy@foodarmour.com. Account deletion or deactivation requests should be sent to deactivate@foodarmour.com.