Food Armour Terms of Service

Last Updated: June 30, 2026

1. Agreement and Acceptance

These Terms of Service ("Terms") govern access to and use of the Food Armour website, subdomains, mobile applications, store dashboard, driver application, restaurant/vendor tools, employee accounts, barcode/scan tools, security devices, backup tools, CSV/export tools, administration tools, and related systems, collectively called the "Food Armour Platform".

These Terms are between you and Food Armour Services Inc. ("Food Armour", "we", "us", or "our"). By accessing, browsing, registering for, downloading, installing, or using the Food Armour Platform, you agree to be bound by these Terms and the Food Armour Privacy Policy.

If you use the Food Armour Platform on behalf of a company, restaurant, store, vendor, delivery company, employer, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Definitions

• "Customer" means a person who receives or purchases goods, food, beverages, delivery services, or related services connected to the Food Armour Platform.
• "Store", "Restaurant", or "Vendor" means a business or organization that uses the Food Armour Platform or Food Armour security devices in connection with orders, pickups, deliveries, scans, or chain-of-custody records.
• "Driver" or "Courier" means a third-party driver, delivery person, courier, or delivery company user who uses the Food Armour Platform in connection with deliveries.
• "Employee User" means an employee, contractor, or authorized representative of a Store, Restaurant, Vendor, Driver, Courier, or delivery company who uses the Food Armour Platform.
• "User" means any Customer, Store, Restaurant, Vendor, Driver, Courier, Employee User, administrator, website visitor, or other person or entity using the Food Armour Platform.
• "Security Devices" means Food Armour barcode labels, QR code labels, tamper-evident seals, tamper-resistant labels, tracking tools, or other physical or digital devices supplied or authorized by Food Armour.
• "System-of-record" means Food Armour's original server-side records, logs, images, scan records, CSV/source data, timestamps, and related metadata created or maintained through the Food Armour Platform.
• "Evidence Records" means delivery, scan, barcode, image, timestamp, order, store, employee, driver, customer notification, audit, security, and chain-of-custody records that may be needed for verification, disputes, legal matters, insurance matters, investigations, compliance, or court proceedings.

3. Food Armour's Role

Food Armour provides technology, scan validation, tamper-evident delivery support, chain-of-custody tools, delivery verification, record-preservation services, and related Security Devices. Food Armour is not a restaurant, food preparer, vendor, courier, insurer, law enforcement agency, legal advisor, or court.

Food Armour does not prepare food, package food, fulfill orders, inspect food quality, provide delivery services directly, control third-party drivers, control store employees, guarantee delivery times, or guarantee the conduct of any Store, Restaurant, Vendor, Driver, Courier, Customer, Employee User, insurer, lawyer, authority, or third party.

Food Armour's role is limited to providing the Food Armour Platform, Security Devices, delivery verification tools, scan validation tools, tamper-evident support, chain-of-custody records, and record-preservation services, subject to these Terms.

4. Independent Third-Party Validation and Evidence Preservation

Food Armour operates as an independent third-party delivery verification, scan validation, tamper-evident delivery support, chain-of-custody, and record-preservation platform. Food Armour's server-side records are intended to function as the original system-of-record for Food Armour delivery, scan, barcode, image, timestamp, store, employee, driver, customer notification, order, audit, and security activity.

Food Armour may retain these original server-side records to preserve contemporaneous, unaltered operational and evidentiary records in the event of a delivery issue, customer complaint, store dispute, driver dispute, insurance matter, fraud allegation, regulatory inquiry, legal claim, court proceeding, subpoena, warrant, court order, or other legally valid request.

Downloaded CSV files, downloaded images, reports, exports, or other copies provided to stores, drivers, vendors, restaurants, insurers, lawyers, or other authorized parties are copies for convenience and operational use. Such copies may be altered after download and do not replace Food Armour's original server-side system-of-record.

Food Armour does not guarantee that any record will be admitted as evidence in any court, tribunal, investigation, insurance process, or dispute. The admissibility, weight, and use of records are determined by the applicable decision-maker, court, tribunal, regulator, insurer, or authority.

5. Accounts and User Responsibilities

• You must provide true, accurate, current, and complete account and profile information.
• You are responsible for securing your login credentials and for activity under your account.
• You must not share credentials, impersonate another person, bypass security, manipulate scans, tamper with records, or misuse the Food Armour Platform or Security Devices.
• Stores, Restaurants, Vendors, Drivers, Couriers, and Employee Users are responsible for ensuring that only authorized individuals use their accounts and tools.
• Each user must use a unique email address unless Food Armour expressly permits otherwise.
• You must comply with all applicable laws, these Terms, the Privacy Policy, and any additional agreement you have with Food Armour.

6. Account Suspension, Termination, and Deletion

Food Armour may suspend, restrict, disable, terminate, or delete access to any account at any time, with or without notice, where Food Armour reasonably believes that the account or user may have violated these Terms, created security risk, created legal exposure, misused the Food Armour Platform, engaged in suspected fraud or tampering, failed to pay amounts due, remained inactive, or where providing access is no longer commercially or operationally viable.

Users may request account deletion or deactivation through any available in-app deletion feature, through https://foodarmour.com/account-deletion-request/, by contacting privacy@foodarmour.com, or by contacting deactivate@foodarmour.com. Food Armour may require identity and authority verification before processing a deletion request.

Deleting an account disables login access and active use of the Food Armour Platform. Account deletion does not delete historical Evidence Records created up to and including the deletion date where those records remain required or reasonably necessary for legal, business, evidentiary, tax/accounting, audit, security, fraud prevention, delivery verification, chain-of-custody, dispute resolution, insurance, regulatory, compliance, or court-order purposes.

Food Armour may retain delivery records, scan records, barcode records, order references, timestamps, store IDs, driver IDs, employee names and IDs, proof-of-scan images, proof-of-pickup images, proof-of-delivery images, CSV/source data, audit logs, security logs, system logs, IP addresses, device identifiers, and related operational records after account deletion.

7. Record Retention

Food Armour generally retains delivery, scan, barcode, image, CSV/source, audit, security, and chain-of-custody Evidence Records for a minimum of 3 years from the date the record is created, unless a shorter or longer period is required or permitted by law, or unless retention is no longer reasonably necessary for a legal or business purpose.

Food Armour may retain certain records for 6 years or longer where required or reasonably necessary for tax, accounting, business, audit, regulatory, insurance, legal, evidentiary, fraud prevention, compliance, or dispute-resolution purposes.

Where records are subject to a legal hold, court order, regulatory matter, insurance matter, dispute, suspected fraud, investigation, or potential legal claim, Food Armour may retain those records until the matter is fully resolved and retention is no longer required or reasonably necessary.

8. Legal Requests and Disclosure of Records

Food Armour may preserve, use, and disclose records where required or permitted by applicable law, including in response to a valid subpoena, warrant, court order, regulatory request, law enforcement request, legal demand, written authorization, insurance request, or other legally valid request.

Food Armour may disclose records to its legal counsel, insurers, auditors, professional advisors, courts, tribunals, law enforcement agencies, regulators, or other authorities where reasonably necessary to comply with law, protect Food Armour's rights, investigate suspected fraud or misconduct, respond to legal claims, or preserve contemporaneous evidence.

Unless disclosure is otherwise required or permitted by law, Food Armour will generally require appropriate legal authority, written authorization, subpoena, warrant, court order, regulatory demand, or other valid legal process before disclosing retained system-of-record evidence to third parties.

Legal records requests should be sent to legal@foodarmour.com.

To the maximum extent permitted by applicable law, Food Armour will not be liable for any claim, damage, loss, cost, expense, dispute, or consequence arising from Food Armour's good-faith preservation, retention, use, or disclosure of records where Food Armour reasonably believes the preservation, retention, use, or disclosure is required or permitted by law.

9. Security Devices and Tamper-Evident Delivery

Food Armour Security Devices and technology are designed to support tamper-evident and tamper-resistant delivery practices. They do not guarantee that tampering, contamination, misuse, manipulation, fraud, improper application, lost devices, damaged devices, duplicated labels, or user misconduct will never occur.

Stores, Restaurants, Vendors, Drivers, Couriers, and Employee Users are responsible for properly applying, using, scanning, safeguarding, reporting, and accounting for Security Devices in accordance with Food Armour instructions and applicable law.

Any unauthorized use, alteration, manipulation, duplication, tampering, or misuse of Food Armour technology, Security Devices, barcodes, QR codes, labels, scans, data, images, or records is strictly prohibited and may result in account termination, reporting to authorities, legal action, and preservation of records.

10. Prohibited Uses

• use the Food Armour Platform for unlawful, fraudulent, harmful, misleading, or unauthorized purposes;
• tamper with, alter, delete, falsify, duplicate, manipulate, or interfere with Food Armour records, scans, barcodes, labels, Security Devices, logs, images, CSV/source data, or chain-of-custody records;
• attempt to bypass authentication, authorization, security controls, account controls, data retention, audit logs, or evidence-preservation measures;
• upload false, defamatory, infringing, illegal, malicious, or harmful content;
• scrape, copy, reverse engineer, decompile, exploit, resell, or commercially misuse the Food Armour Platform except as expressly permitted;
• misrepresent your identity, authority, affiliation, delivery status, pickup status, scan status, food condition, or record status;
• access or use another person's personal information except as authorized and necessary for the permitted use of the Food Armour Platform.

11. User Content and Licence to Food Armour

You are responsible for information, scans, photos, documents, records, text, images, data, and other content you submit, upload, scan, generate, or make available through the Food Armour Platform.

You grant Food Armour a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to access, collect, store, process, reproduce, use, retain, preserve, display, transmit, disclose, and otherwise handle User Content and related records as necessary to provide the Food Armour Platform, preserve Evidence Records, comply with law, enforce these Terms, protect Food Armour's rights, and perform the purposes described in the Privacy Policy.

To the extent User Content contains personal information, Food Armour handles that information in accordance with the Privacy Policy and applicable law.

12. Privacy

Food Armour's collection, use, disclosure, storage, retention, and deletion of personal information is governed by the Food Armour Privacy Policy available at https://foodarmour.com/privacy-policy/. The Privacy Policy is incorporated into these Terms by reference.

13. Third-Party Services, App Stores, and Maps

The Food Armour Platform may include or connect to third-party services, app stores, hosting providers, analytics tools, payment processors, notification services, maps, or links. Food Armour is not responsible for third-party services, websites, content, availability, policies, acts, omissions, or security practices.

Apple, Google, and other app store or download service providers are not parties to these Terms and have no responsibility for the Food Armour Platform except as required by their applicable terms. You are responsible for complying with applicable app store terms and third-party service terms.

14. Platform Availability and Updates

Food Armour may modify, update, suspend, discontinue, restrict, or remove any part of the Food Armour Platform at any time, with or without notice, subject to applicable law and any separate written agreement. The Food Armour Platform may be unavailable due to maintenance, updates, system failure, network issues, service-provider issues, cyber incidents, force majeure, or other reasons.

Food Armour does not guarantee uninterrupted, error-free, secure, or continuous access to the Food Armour Platform.

15. Disclaimers

To the maximum extent permitted by applicable law, the Food Armour Platform, Security Devices, records, reports, exports, content, and services are provided "as is" and "as available" without warranty, representation, or condition of any kind, whether express, implied, statutory, or collateral.

Food Armour disclaims all warranties, representations, and conditions, including merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, availability, uninterrupted operation, error-free operation, security, data integrity, and evidentiary admissibility.

Food Armour does not guarantee that food, goods, containers, packages, deliveries, Security Devices, labels, scans, images, records, drivers, stores, vendors, employees, customers, or third parties will be free of tampering, contamination, manipulation, fraud, error, delay, misconduct, negligence, or misuse.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Food Armour, its directors, officers, employees, contractors, service providers, affiliates, agents, and representatives shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, loss of business, loss of goodwill, loss of data, loss of use, business interruption, reputational harm, legal costs, personal injury, property damage, fines, penalties, or other losses arising from or related to use of, or inability to use, the Food Armour Platform, Security Devices, records, exports, reports, or services.

Food Armour is not responsible for the acts, omissions, misconduct, negligence, fraud, tampering, misrepresentation, delivery failure, food handling, food quality, contamination, customer conduct, store conduct, driver conduct, courier conduct, restaurant conduct, vendor conduct, insurer conduct, lawyer conduct, law enforcement conduct, third-party platform conduct, or other third-party conduct.

To the maximum extent permitted by applicable law, Food Armour shall not be liable for damages arising from unauthorized access, cyberattack, data breach, system interruption, third-party service failure, human error, service-provider failure, malware, viruses, public network transmission, or security incident, except to the extent liability cannot be excluded under applicable law.

To the extent the above limitations do not fully apply, Food Armour's total aggregate liability arising from or related to these Terms, the Food Armour Platform, Security Devices, content, records, or services will not exceed the greater of: (a) the fees paid by you to Food Armour in the 4 months before the event giving rise to the claim; or (b) CAD $100.00.

17. Indemnity

You agree to defend, indemnify, and hold harmless Food Armour, its directors, officers, employees, contractors, service providers, affiliates, agents, and representatives from and against any actual or threatened claims, demands, losses, damages, liabilities, fines, penalties, costs, and expenses, including reasonable legal fees, arising from or related to:

• your breach of these Terms, the Privacy Policy, or any separate agreement with Food Armour;
• your misuse of the Food Armour Platform, Security Devices, records, scans, exports, or data;
• your violation of law or the rights of any third party;
• your User Content or information submitted through the Food Armour Platform;
• your acts, omissions, negligence, fraud, tampering, misrepresentation, delivery failure, food handling, food quality, contamination, or conduct;
• any claim by a Customer, Store, Restaurant, Vendor, Driver, Courier, Employee User, insurer, lawyer, authority, or third party arising from your conduct or your use of the Food Armour Platform.

18. Governing Law and Dispute Resolution

These Terms and any dispute arising from or related to them, the Food Armour Platform, Security Devices, records, or services are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles, unless applicable law requires otherwise.

The parties will first attempt to resolve disputes in good faith. If a dispute is not resolved within 20 business days after written notice of the dispute, the dispute may be submitted to confidential arbitration in British Columbia before a single arbitrator, except where applicable law prohibits arbitration or where Food Armour seeks injunctive, equitable, urgent, or protective relief from a court.

To the maximum extent permitted by applicable law, disputes must be brought on an individual basis and not as a class action, representative action, collective proceeding, or consolidated proceeding.

19. Changes to These Terms

Food Armour may update these Terms from time to time, including to reflect changes to services, technology, legal obligations, app store requirements, business practices, security practices, or regulatory requirements. Changes are effective when posted unless otherwise stated. The Last Updated date will indicate when the Terms were most recently revised.

Where required by applicable law, or where changes are material, Food Armour may provide additional notice, request renewed consent, or take other steps required by law. Continued use of the Food Armour Platform after changes are posted means you accept the updated Terms, subject to applicable law.

20. Miscellaneous

These Terms, the Privacy Policy, and any separate written agreement with Food Armour constitute the agreement between you and Food Armour for the Food Armour Platform. If a separate written agreement conflicts with these Terms, the separate written agreement governs only to the extent of the conflict and only for the subject matter of that agreement.

Food Armour may assign these Terms or its rights and obligations without your consent in connection with an affiliate, merger, acquisition, financing, restructuring, sale, or transfer of assets. You may not assign your rights or obligations without Food Armour's prior written consent.

If any provision of these Terms is found invalid or unenforceable, the provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect. Food Armour's failure to enforce any provision is not a waiver.

Food Armour will not be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, weather, power failure, internet failure, cyberattack, labour dispute, war, government action, emergency, pandemic, supplier failure, or other force majeure event.

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